The concept of crisis can mean a deviation from the general equilibrium state of the organization's relationship with the environment or a definition of the characteristic of the environment that the organization has to be aware of on a continuous basis. An organizational crisis is not just a disaster such as economic recession, the crash of a plane that causes severe environmental damage, but it can have various forms such as: bad name of the product, distortion of support services, boycott of products, strikes, bribery, disasters It is natural in the field of product destruction to be the failure of the company's information system. According to the opinions of Peterson and Claire, crisis management is a systematic effort by the members of the organization together with the stakeholders outside the organization, in order to prevent the occurrence of crises or the effective management of the crisis at the time of occurrence.